Thursday 6th Dec 2012 Week 5

First of all, I start with downloading the disconnection report from the “ORACLE” system. To disconnect the apartment it should have outstanding of DH 500 or above and it should be more than 60 days. However, I add all the amounts that are above 30 and 60 days then remove all the accounts that have outstanding of DH 500 and below. Furthermore, I add the amounts of the 30 days and 60 days and see the negative numbers, so if sum of them are below DH 500 we remove it.

Next, I set with Huda and see how they follow up with the customers before they disconnect the apartment. As well, she gave me some disconnection list to be checked with the system.