Tuesday 11th Dec 2012 Week 6

First of all, I prepare the disconnection list by see what account we will disconnect and what will no disconnect. Second, make the COM & DOV sheet. Furthermore, I add all the amounts that are above 30 days and the amounts that are above 60 days. After that I delete all the accounts that is relating to Nakial and some other accounts because they have special agreements with the company. Finally, do the “SA” for the property that will disconnect them.

Monday 10th Dec 2012 Week 6

For today I start with doing the disconnection list by myself and when I finish it I send it to Huda to check the list if it is right or there are a wrong. However, they disconnect the apartment if the customer didn’t pay the outstanding and the fee is too high and the meter in unlock.

Sunday 9th Dec 2012 Week 6

First of all, I start with downloading the disconnection list from the system and then I start to check it with the system. Second, send email of “Final Disconnecting Not” to the customer to remind them about the payment. Finally, I set with Huda and see how they do the disconnection list.

Thursday 6th Dec 2012 Week 5

First of all, I start with downloading the disconnection report from the “ORACLE” system. To disconnect the apartment it should have outstanding of DH 500 or above and it should be more than 60 days. However, I add all the amounts that are above 30 and 60 days then remove all the accounts that have outstanding of DH 500 and below. Furthermore, I add the amounts of the 30 days and 60 days and see the negative numbers, so if sum of them are below DH 500 we remove it.

Next, I set with Huda and see how they follow up with the customers before they disconnect the apartment. As well, she gave me some disconnection list to be checked with the system.

Wednesday 5th Dec 2012 Week 5

I start with correcting the daily collection that I was doing it yesterday because there is some mistake.  Then I did the bank collection reconciliation for the second period of November, but I had some problem that the last amount not getting “0.00”.

Tuesday 4th Dec 2012 Week 5

I start with doing the daily collection for the second week of November but I can’t finish it because I have problem in some part and I try to do it but I can’t and my supervisor was on holiday for this day.  

Monday 3rd Dec 2012 Week 5

I start with completing the work that I was doing it last week because there are some parts that I can’t finish it, so I finish it with getting some help from my supervisor. Then I did the “Revenue Allocations” that it must have the same amount that are in the reports.