Tuesday 11th Dec 2012 Week 6

First of all, I prepare the disconnection list by see what account we will disconnect and what will no disconnect. Second, make the COM & DOV sheet. Furthermore, I add all the amounts that are above 30 days and the amounts that are above 60 days. After that I delete all the accounts that is relating to Nakial and some other accounts because they have special agreements with the company. Finally, do the “SA” for the property that will disconnect them.

Monday 10th Dec 2012 Week 6

For today I start with doing the disconnection list by myself and when I finish it I send it to Huda to check the list if it is right or there are a wrong. However, they disconnect the apartment if the customer didn’t pay the outstanding and the fee is too high and the meter in unlock.

Sunday 9th Dec 2012 Week 6

First of all, I start with downloading the disconnection list from the system and then I start to check it with the system. Second, send email of “Final Disconnecting Not” to the customer to remind them about the payment. Finally, I set with Huda and see how they do the disconnection list.

Thursday 6th Dec 2012 Week 5

First of all, I start with downloading the disconnection report from the “ORACLE” system. To disconnect the apartment it should have outstanding of DH 500 or above and it should be more than 60 days. However, I add all the amounts that are above 30 and 60 days then remove all the accounts that have outstanding of DH 500 and below. Furthermore, I add the amounts of the 30 days and 60 days and see the negative numbers, so if sum of them are below DH 500 we remove it.

Next, I set with Huda and see how they follow up with the customers before they disconnect the apartment. As well, she gave me some disconnection list to be checked with the system.

Wednesday 5th Dec 2012 Week 5

I start with correcting the daily collection that I was doing it yesterday because there is some mistake.  Then I did the bank collection reconciliation for the second period of November, but I had some problem that the last amount not getting “0.00”.

Tuesday 4th Dec 2012 Week 5

I start with doing the daily collection for the second week of November but I can’t finish it because I have problem in some part and I try to do it but I can’t and my supervisor was on holiday for this day.  

Monday 3rd Dec 2012 Week 5

I start with completing the work that I was doing it last week because there are some parts that I can’t finish it, so I finish it with getting some help from my supervisor. Then I did the “Revenue Allocations” that it must have the same amount that are in the reports.

Thursday 29th Nov 2012 Week 4

I start with doing the collection report for billing and accounting this is a CC and B daily collections of Oct 2012. However, I do the “Bank VS collection Reconciliation” on this excel sheet there is some difficult parts, but I try to understand it and do it.   

Wednesday 28th Nov 2012 Week 4

First of all, I start with checking the “Rossom” report from the website and match it with the report in the Dubai World website by checking the total amount and the number of transactions. Furthermore, when we check everything we a plowed it in the system, so this is on work that the collection department do every day. Second, I check the “Disconnection List” from 25 to 27 November 2012 with the “ORACLE” system by checking the “Field Activity Information” if it has the same date and it is completed. However, check the reconnection fee, chilled water if date is ok and the amount is AED 1,000.

Tuesday 27th Nov 2012 Week 4

I start the day with the national day celebrating and it is one part of the celebration. So we went to plant the Union Tree with the CEO of the company. Next, I check the daily cash for last period of October to first period of November. Finally, I check the bank statement, the total, cash and the CC from the daily cash.

Monday 26th Nov 2012 Week 4

I start with getting some information about the Collection department from Mr. Hisham. First of all, he shown me how to check the NBD report for yesterday that the bank send with the transaction in the system. Second, check the “Rossom” amounts with the trade website to be sure that it matches then compare it with the system. Finally, when we found that everything is correct and matches then we submit the reports in the system.

Mr. Hisham gives me the disconnecting bills to check the name, account, address of the customers, SA to be closed and the amount with the “ORACIE” system. However, I found some amount that is not matching with the system and there are some reactive in the SA for on account. So when I ask about it they told me that it is not a big problem, but at least the amount covers all the SA figures.